Showing posts from 2023

Horizon Services Nightmare and Warning

This story begins Christmas Day 2022. I'd seen the signs before. My furnace was on the fritz. The blinking light that I've come to hate on my Beckett Oil burner was flashing. I tried to soft and hard reset it and that was not working. So I called around. One of the leading HVAC companies that I have used in the past was not available until Thursday, so I chose Horizon, who had an appointment for the next day according to their online booking system, which they tout heavily. So I booked an appointment online on Monday for a Tuesday 8am-12pm window. Nobody came. I called at 12:15. I was told the appointment never made it to the dispatch people. So they told me definitely they would have someone out that night 8pm-12am. Nobody came. Called at 12:15am. Was told that someone was finishing up a job and they would get to me next. It's now 4am and... Nobody came. Finally got the dispatch to send someone at 9am Wednesday. That's a full 24 hours I waited, without sleep for them t